New · Pro and Business plans
The shop’s Wi-Fi goes down, 4G doesn’t reach the market, the connection drops in the middle of the rush. Until now, all that was left was one sentence: “I’ll stamp it next time.”
With Cartia’s offline counter, you scan the card as usual. The visit is kept on your phone or tablet, then sent on its own as soon as the network returns. You have nothing to redo.
“Offline mode” appears at the top of the screen. You know right away that the network is down, without having to guess.
Same gesture as online: you scan the customer’s card, choose the number of stamps or points, and confirm.
It’s kept on the phone or tablet, with the exact time. The “Waiting to send” list shows what hasn’t gone out yet.
Without touching anything. Each visit is recorded at the time the customer came in, and their card updates in their phone.
Nothing changes for them. Their card is in Apple Wallet or Google Wallet, and its QR code displays even when their phone has no network. They show it as usual.
Only one lag: the new stamp appears on their card when the network returns, not to the second. Apple and Google need internet to update a card.
If they ask, one sentence is enough:
At the market, in a food truck or during a Wi-Fi outage? The step-by-step guide: Scan a loyalty card without a network
Frequently asked questions
Yes, with the Pro and Business plans. When the network drops, you keep scanning cards at the Cartia counter: stamps, points, undoing a mistake, a reward. The visits are kept on your phone or tablet and go out on their own as soon as the network returns. The customer’s card updates in their phone at that point. The dashboard stays viewable as it was before the outage, for pages already opened on the device. The only condition: you must have opened the counter once with internet on the device. On the Free plan, the counter needs a connection. As far as we know, Cartia is the only French solution offering this: as of October 23, 2026, none of the fifteen others we track shows an offline counter on its website.
When the network returns, Cartia refuses that visit and shows it at the counter, under “Rejected on sending,” with the reason. Nothing is credited for it, and nothing disappears without you knowing.
As long as it takes: they stay on the device until the network returns. If they’re sent within 7 days, the history keeps the time of the visit; beyond that, the arrival time is recorded.
Yes. If the card has already been opened on the device, the counter knows its last balance. Otherwise, look at the customer’s card on their phone: you can give the reward, and Cartia checks the balance when the network returns.
Yes, read-only. Pages already opened on the device stay viewable as they were before the outage: the home page, your customer list, the customer records you’ve opened. A red banner shows the date of that data. Changes wait for the network to return, and a page never opened on the device can’t display.
On the Free plan, the counter needs internet to record a visit. Without a network, the red banner appears and the visit isn’t kept. The offline counter is part of the Pro and Business plans, 14-day trial included.
No. The offline counter works in the browser on your phone, tablet or computer, and from the home-screen icon. Your customers install nothing either.
Cartia
Nothing to turn on, nothing to install: once you’ve opened the counter once with internet, it keeps working when the network drops.
See the Pro and Business plans
14-day trial · No extra charge · Monthly, no commitment