Free up to 50 customers
A complete program, one shop, no credit card. Enough to find out whether your regulars are interested before you pay anything.
Comparison · Cartia vs Fidellio
Cartia vs Fidellio: the honest comparison
Fidellio lists €29/month excl. VAT (€34.80 incl. VAT), against €29.90/month tax included for Cartia Pro. Fidellio also offers €288/year excl. VAT (€345.60 incl. VAT), against €287.04/year tax included for Cartia Pro. The customer journey differs: a dedicated app at Fidellio, browser and Wallet at Cartia.
Fidellio is a loyalty solution whose customer journey relies on a dedicated app, with a monthly subscription for the business owner.
Fidellio serves the French market. Its offers and prices below are those published on its French-market website, in euros, and Cartia’s prices are shown in euros too so that the amounts can be compared like for like. Offers and availability may differ outside France.
Head to head
Cartia and Fidellio, point by point
| Criterion | Cartia | Fidellio |
|---|---|---|
| Listed price | Free €0 · Pro €29.90/month (14-day trial) · Business €59.90/month, 3 locations included, then €10/month per extra shop (14-day trial) · all prices tax included | €29/month excl. VAT (€34.80 incl. VAT); annual €288 excl. VAT (€345.60 incl. VAT), i.e. €24/month excl. VAT |
| Approximate first-year cost (1 shop) | €0 on Free · Pro €358.80 tax included for 12 monthly payments; €287.04 tax included with annual payment (−20%) | €348 excl. VAT (€417.60 incl. VAT) for 12 monthly payments; €288 excl. VAT (€345.60 incl. VAT) with an annual commitment |
| Setup fees | €0 - no installation fees | No setup fees advertised |
| Permanent free plan | Yes - up to 50 customers, no credit card required | No permanent free plan identified |
| App customers must install | No - the customer scans a QR code and everything happens in the browser | Yes - the customer journey goes through an app to install |
| Apple Wallet / Google Wallet | Yes - added directly to Apple Wallet and Google Wallet | To check with them - no public information found |
| Getting started | Program created online, printable QR kit generated | Online, then your customers install the app |
| Commitment / dependency | Monthly with no commitment; annual paid in one go for 12 months · scanning from a browser or Cartia Counter | Monthly with no commitment; annual with a 12-month commitment |
Public sources for Fidellio checked on October 3, 2026. Prices are given for information only and have no contractual value: check their current price list on their website. Rows marked “to check” are those where we did not find clear public information - we prefer to say so rather than guess. Cartia’s prices come from our public catalog.
Sources: Tarifs Fidellio · Conditions de service Fidellio
What changes with Cartia
Four concrete differences
Pro at €29.90/month, all included
14-day trial, then a flat fee: unlimited customers, no overage charges and no message credits to top up. A credit card is required to start the trial. Your bill doesn’t change when your traffic goes up.
€0 setup fees
No installation package to pay for before your first customer. You create the program, print the QR kit, and get started.
No app for customers
The customer scans the QR code at the counter and joins the program from their browser. No download to negotiate during the rush.
Straight talk
When Fidellio is the right choice, and when Cartia is
Fidellio’s strengths
- A dedicated app gives your brand a permanent space on the phone of your regular customers, with notifications.
- The entry price is close to Cartia’s Pro, with no installation fees advertised.
Choose Fidellio if you want a branded app installed by your most regular customers and you accept the installation friction.
Where Cartia keeps it simple
- Asking for an installation adds a step at the counter, exactly when the customer is in a hurry to pay and leave. With Cartia, they scan a QR code and that’s it.
- No permanent free plan identified: hard to test the program on a few dozen customers before paying. Cartia allows it up to 50 customers at €0.
Choose Cartia if you want zero installation on the customer side, a free start and a flat price of €29.90/month tax included afterward.
Transparency
What Cartia openly acknowledges
A comparison that only lists its own advantages helps no one. Here is where Cartia openly stands today.
- The Free plan is a real program, not a demo: Apple Wallet and Google Wallet are included from €0. CSV export, campaigns on the card and staff accounts start with the Pro plan. Email campaigns are coming soon.
- The Pro plan covers one shop. Beyond that, you need the Business plan: 3 shops and 3 programs included for €59.90/month tax included, then €10/month tax included per additional location, with no limit on the number.
- Cartia is a young platform: we don’t publish customer case studies or revenue figures that we couldn’t back up.
Frequently asked questions
Cartia or Fidellio: the questions that come up
Do my customers have to install an app with Cartia?
No. The customer scans the QR code displayed at the counter, joins the program from their browser, and can add their card to Apple Wallet and Google Wallet. No dedicated app is required.
Is a customer app more effective than a simple QR code?
An app gives a lasting presence on the phone, which is a real advantage with very regular customers. In return, every sign-up requires a download at the counter. Cartia chose the opposite: immediate sign-up by QR code, with no installation. It is up to you to decide what fits your customer flow.
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